These Terms of Service (“Terms”) govern the provision of media-production services by Northlight Media Production Ltd (“Northlight Media Production Ltd”, “we”, “us”, or “our”) to clients, customers, and users (“you”, “your”, or “client”). By requesting, commissioning, paying for, or otherwise using our services, you agree to be bound by these Terms.
1. Introduction and acceptance of terms
Northlight Media Production Ltd provides professional media-production services, including brand films and promotional videos, corporate interviews and testimonials, event filming and highlight edits, social media content production, motion graphics and animation, podcast recording and post-production, and scriptwriting and creative production planning.
These Terms constitute a legally binding agreement between you and Northlight Media Production Ltd. If you do not agree to these Terms, you must not use our services or engage us for any project.
Any proposal, quotation, statement of work, production schedule, invoice, or written agreement issued by Northlight Media Production Ltd may supplement these Terms. If there is any inconsistency, the order of precedence shall be: (a) a signed written contract or statement of work, (b) the applicable quotation or proposal, and (c) these Terms.
2. Scope of services
Northlight Media Production Ltd may provide one or more of the following services, subject to a confirmed scope of work:
- Brand films and promotional videos;
- Corporate interviews and testimonials;
- Event filming and highlight edits;
- Social media content production;
- Motion graphics and animation;
- Podcast recording and post-production; and
- Scriptwriting and creative production planning.
The exact deliverables, timelines, formats, revision rounds, technical specifications, and usage rights will be set out in the relevant proposal, quotation, or statement of work. Any services not expressly included are outside scope and may incur additional charges.
We may use subcontractors, freelancers, editors, operators, voice artists, animators, studios, and other specialist suppliers to perform all or part of the services, provided we remain responsible for the management of the project in accordance with these Terms.
3. User obligations and responsibilities
You agree to:
- Provide accurate, complete, and timely information necessary for us to perform the services;
- Ensure that all materials supplied to us, including logos, music, footage, images, scripts, releases, locations, and third-party content, are lawful for use and do not infringe any rights;
- Obtain and maintain all permissions, consents, permits, licences, and authorisations required for your project, unless we have expressly agreed in writing to obtain them on your behalf;
- Ensure that all participants, interviewees, performers, and property owners have given the necessary consents for filming, recording, and publication;
- Review and approve deliverables promptly and provide feedback within the timeframes agreed;
- Cooperate with our production team and follow any reasonable safety, site, scheduling, or technical instructions;
- Not use our services for any unlawful, defamatory, misleading, harmful, or infringing purpose.
You are responsible for backing up and retaining your own materials, source files, and business records. Unless otherwise agreed in writing, we are not responsible for storing project assets indefinitely after delivery.
If your project involves filming or recording minors, sensitive locations, regulated industries, or confidential matters, you are solely responsible for informing us in advance and obtaining all necessary consents and approvals.
4. Payment terms and conditions
Fees for services will be set out in our quotation, proposal, or statement of work. Unless otherwise stated, all prices are exclusive of VAT and any other applicable taxes, levies, or duties.
Unless we agree otherwise in writing:
- A deposit or advance payment may be required before work begins or dates are reserved;
- Invoices are payable within the period stated on the invoice, or if no period is stated, within 14 days of the invoice date;
- We may suspend work, withhold delivery, or reschedule production if any invoice remains unpaid after the due date;
- You are responsible for all bank charges, transfer fees, and currency conversion costs;
- Any additional work, revisions beyond the agreed number, expedited turnaround, travel, accommodation, location fees, stock assets, third-party licensing, or out-of-scope changes will be billed separately;
- Late payments may accrue interest at the maximum lawful rate and we may recover reasonable costs incurred in enforcing payment.
All estimates are based on the information available at the time of quotation. If the project brief changes, if the schedule is altered, or if production conditions differ materially from what was originally described, we may revise the fees accordingly.
We may require reimbursement for pre-approved expenses incurred on your behalf, including travel, accommodation, equipment hire, studio hire, catering, props, media storage, transcription, and licensing costs.
5. Cancellation and refund policy
You may cancel a project by giving written notice to Northlight Media Production Ltd. Cancellation charges may apply depending on the amount of work completed, commitments made, and costs incurred up to the date of cancellation.
Unless otherwise agreed in writing:
- Deposits are non-refundable where work has commenced or dates/resources have been reserved;
- If you cancel after pre-production has started, you remain responsible for all work performed and expenses incurred up to the cancellation date;
- If cancellation occurs within 7 days of a shoot, recording session, or other reserved production date, additional cancellation fees may apply;
- Where third-party costs have been committed, including studios, crew, talent, licensing, or equipment, those costs are non-refundable and must be paid by you;
- Refunds, if any, are at our discretion and will only apply to amounts not already earned or committed.
If we must cancel or reschedule due to circumstances beyond our reasonable control, we will use reasonable efforts to agree an alternative date or solution. Our liability for cancellation is limited to the value of the services not yet performed, unless otherwise required by applicable law.
Once delivered materials have been approved, published, or used by you, no refund will be available except where required by law or expressly stated in writing.
6. Liability limitations
To the fullest extent permitted by applicable law, Northlight Media Production Ltd shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive losses or damages, including loss of profit, loss of business, loss of goodwill, loss of data, or reputational harm.
We do not exclude or limit liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.
Subject to the foregoing, our total aggregate liability arising out of or in connection with the services, whether in contract, tort, negligence, breach of statutory duty, or otherwise, shall be limited to the total fees paid or payable by you to Northlight Media Production Ltd for the specific project giving rise to the claim.
We are not responsible for delays, defects, or losses caused by:
- Inaccurate or incomplete information provided by you;
- Failure by you or third parties to attend, cooperate, or obtain consents;
- Technical failures, venue restrictions, weather conditions, power outages, or network interruptions;
- Third-party platforms, broadcasters, distributors, or hosting providers;
- Materials or instructions supplied by you that are unlawful, defective, or infringe rights.
Any creative concept, treatment, or draft delivered by us is provided in the context of the brief supplied by you and is not a guarantee of commercial success, audience response, search ranking, or marketing performance.
7. Intellectual property rights
Unless otherwise agreed in writing, all pre-existing intellectual property, including methodologies, templates, styles, know-how, software, editing techniques, workflows, and production tools owned or licensed by Northlight Media Production Ltd, shall remain our property or the property of our licensors.
Upon full payment of all undisputed fees, and subject to any third-party rights, we will grant or assign to you the rights expressly stated in the statement of work, quotation, or written agreement. If no specific rights are stated, you receive a non-exclusive, non-transferable licence to use the final deliverables for the purpose for which they were commissioned, once full payment has been received.
You acknowledge that third-party materials may be embedded in or included with deliverables, such as stock footage, music, fonts, and licensed imagery, and that such materials remain subject to their respective licence terms. You are responsible for complying with any restrictions attached to those third-party rights.
Northlight Media Production Ltd may retain copies of work product, rough cuts, project files, and source materials for archival, quality assurance, legal, and operational purposes, unless otherwise agreed.
Unless you object in writing, you grant Northlight Media Production Ltd a worldwide, royalty-free licence to use your name, logo, and commissioned work, including excerpts and stills, for our portfolio, website, showreels, proposals, and marketing materials, provided such use is reasonable and does not disclose confidential information.
8. Data protection and privacy
Northlight Media Production Ltd will process personal data in connection with the services in accordance with applicable data protection and privacy laws.
We may collect, use, store, and process personal data such as names, contact details, payment details, project correspondence, imagery, audio, video, and other information necessary to perform the services, administer accounts, and comply with legal obligations.
You represent and warrant that you have provided all necessary notices and obtained all required consents for any personal data you supply to us, including data relating to clients, staff, participants, interviewees, audience members, and other individuals appearing in recordings or project materials.
Where we act as a processor on your behalf, we will process personal data only on your instructions and apply appropriate technical and organisational measures designed to protect such data. Where we act as an independent controller, we will determine the purposes and means of processing in accordance with our privacy practices and legal obligations.
We may retain records of communications, invoices, contracts, and project materials for legitimate business, regulatory, accounting, and evidential purposes for as long as reasonably necessary.
9. Force majeure
Northlight Media Production Ltd shall not be liable for any delay or failure to perform any obligation where such delay or failure is caused by events beyond our reasonable control, including but not limited to acts of God, fire, flood, storm, epidemic or pandemic, war, terrorism, civil unrest, labour disputes, power failure, equipment failure, internet outages, government action, legal restrictions, travel disruption, or the failure of suppliers or third parties.
If a force majeure event occurs, we will take reasonable steps to minimise disruption and may suspend performance, revise timelines, or reschedule services. If the event continues for a prolonged period, either party may terminate the affected project by written notice, subject to payment for work performed and committed costs incurred up to the date of termination.
10. Changes to terms
We may update or amend these Terms from time to time to reflect changes in our services, business practices, legal requirements, or operational needs. The updated Terms will take effect when posted or otherwise communicated to you, unless a later effective date is stated.
Changes will not apply retroactively to services already contracted under a signed agreement, unless both parties agree in writing. Your continued use of our services after any update constitutes acceptance of the revised Terms.
11. Applicable law and jurisdiction
These Terms and any dispute or claim arising out of or in connection with them, their subject matter, or formation shall be governed by the laws applicable in England and Wales, unless mandatory law provides otherwise.
The courts of England and Wales shall have exclusive jurisdiction over any dispute, claim, or proceeding arising from or relating to these Terms or the services provided by Northlight Media Production Ltd, subject to any mandatory consumer rights or alternative dispute resolution requirements that may apply.
12. Contact information
If you have any questions, notices, complaints, or requests relating to these Terms or our services, please contact:
- Company: Northlight Media Production Ltd
- Address: Northlight Media, 24-26 White Lion Street, Islington, London N1 9PD, United Kingdom
- Email: [email protected]
- Phone: +44 20 7837 4625
13. Severability clause
If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, or if that is not possible, it shall be severed from these Terms.
The remaining provisions shall continue in full force and effect. No failure or delay by Northlight Media Production Ltd in exercising any right or remedy shall operate as a waiver of that right or remedy.
By commissioning, accepting, or using the services of Northlight Media Production Ltd, you confirm that you have read, understood, and agreed to these Terms of Service.